Solo10G SFP+
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Driver (1)
Firmware (1)
Manual (1)
FAQ (11)
IDArticle TitlePost Date
814 I'm getting low throughput on macOS. How can I fix this?May-26-22
993 My system crashes, freezes, or fails to connect when I talk to a storage device on the networkMay-13-22
1015 Can I connect a Solo10G Thunderbolt 3 Edition Adapter to a Thunderbolt 2 Mac?May-13-22
1041 Upon connecting the Solo10G, I see an error message "Accessory Needs More Power"May-13-22
Your computer does not have 15W available that the Solo10G requires, but instead only 7.5W.

When plugging external devices into a MacBook Pro, the 15-inch and 13-inch models with four Thunderbolt 3 ports will provide 15W only to the first two devices and then 7.5W to the second two devices in the order that they are plugged in, irrespective of port and device type. The 13-inch model with only two Thunderbolt 3 ports will provide 15W to the first device and 7.5W to the second. Try disconnecting all the devices and plug in the Solo10G Thunderbolt 3 Adapter first.

Some PCs do not supply 15W to all of the Thunderbolt 3 ports. Check you computer specifications for details. Make sure the Solo10G is the first device plugged into the computer.
 
1044 My 10G/25G adapter performance drops significantly on a laptop when battery level is low.Mar-20-23
1081 I see the Solo10G in macOS, but it is not making a reliable network connection.May-13-22
Your network preferences may be corrupt...
1) Go to System Preference..."Network".
2) Record your Network setups.
3) Select: Locations: Edit Locations.
4) Select each location except Automatic and click "-" to delete.
5) Click Apply.
6) Delete each of your 10GbE Network Ports by selecting each of them and clicking "-".
7) When you see the dialog box asking if you would like the controllers to return, click No.
8) Click Apply.
9) Click + to add your 10GbE networks connections.
10) Set them up from your notes.
11) Click Apply.
12) Wait five minutes for the system to refresh the settings.

If that doesn't work, delete the following two files with the terminal commands:
sudo rm /Library/Preferences/SystemConfiguration/NetworkPreferences.plist
sudo rm /Library/Preferences/SystemConfiguration/preferences.plist
Restart and recreate your network settings.

If that doesn't work, contact support@sonnettech.com. Be sure to save and send a System Report.
 
1123 I upgraded macOS Big Sur to version 11.1, and my Solo10G stopped working.May-13-22
1157 On my older TB3 Mac, my 10GbE sometimes becomes non-responsive.May-13-22
1188 My Solo10G fails to enumerate.Jun-02-22
1194 My Solo10G crashes on my HP Zbook.Aug-13-22
1214 My Solo10G isn't working with my Lenovo Thinkpad P15Mar-23-23