|ID||Article Title||Post Date|
||Can I upgrade the power supply in the Sonnet eGFx Breakaway Box or Breakaway Box 550?||Sep-20-19|
||Does an eGPU accelerate Adobe After Effects?||Jun-21-21|
||Does the Breakaway Box support the AMD Radeon Vega 64, FE, WX8200 or WX9100, Radeon VII, or Radeon 5700 or 5700 XT?||Jan-12-20|
|AMD Radeon Vega 56, Radeon 5700 (1)|
This card is supported in the Breakaway Box 350, 550 or 650.
AMD Radeon Vega 56, Radeon 5700 XT (1,2)
This card is supported in the Breakaway Box 550 or 650.
AMD Radeon Vega 64 (2) (air cooled), Vega Frontier Edition (air cooled); Radeon Pro WX8200 or WX9100; Radeon VII (3):
These cards are supported in the Breakaway Box 650.
AMD Radeon Vega 64 (liquid cooled) or Vega Frontier Edition (liquid cooled):
These cards are not supported.
1. The Radeon 5700 and 5700 XT are supported on Windows 10 Build 1809+. Support on macOS requires 10.15.2+
2. Some large gaming versions of Vega 64 and Radeon 5700 XT do not fit in the Breakaway Box. Check the Graphics Card Compatibility pdf for specific model information.
3. The Radeon VII is requires Windows 10 Build 1809+ or macOS 10.14.6+ to work at all, but we don't recommend it. On macOS, the Radeon VII mostly works, but is not officially supported by Apple, AMD, or Sonnet. On macOS or Windows, The Radeon VII fans unnecessarily run at full speed upon sleep or shutdown. To quiet the fans, the user must power down an eGPU chassis with a Radeon VII upon sleep or shutdown.
||The GPU-350W-TB3 and GPU-350W-TB3Z both have 350W power supplies, but only GPU-350W-TB3Z supports some higher end cards. Why?||Oct-21-19|
||My Breakaway Box won't turn on.||Jan-06-21|
|For the eGFX Breakaway Box to turn on, you must (1) turn on the power switch AND (2) connect the Breakaway Box to a computer with the supplied Thunderbolt 3 cable.|
||I have a Windows computer with a discrete (internal) NVIDIA Quadro dGPU, and the external NViDIA GeForce or Titan eGPU is not recognized.||Jun-21-21|
||Can I use a Sonnet eGPU with Boot Camp?||Jun-21-21|
||What kind of performance can I expect from the NVIDIA Titan Xp (Pascal) with the eGFX Breakaway Box?||Nov-06-17|
||How can I use the Sonnet eGPUs to accelerate games on the MacBook Pro or iMac internal video?||Jun-21-21|
||What power cable do I need for the Avid HDX card?||Jun-21-21|
||How do I use the Breakaway Box or RX 560/570 Puck with the LG Ultrafine 5K Display sold on the Apple store?||Jan-06-21|
||Sonnet's macOS-compatible external graphics supports up to 5 displays. How can I tile them into one large display?||Jan-06-21|
||What is the maximum size GPU card that will fit in a Breakaway Box?||Jan-06-21|
||Which NVIDIA cards are supported as external GPUs.||Oct-21-19|
||I need to ship the Breakaway Box. Do I need to remove the card?||Jan-06-21|
||How do I get external graphics working on a Gigabyte motherboard?||Feb-03-23|
|On newer Gigabyte computers, you have to enable boot ridge 2.0 (Gigabyte) in the BIOS/UEFI.|
\ql On older Gigabyte motherboards, you may need to take these steps to get an eGPU working :
1. Install latest BIOS (e.g. use Gigabyte Q-Flash utility within the BIOS to update via USB-drive)
2. Install latest Thunderbolt firmware (available on Gigabyte.us support site)
3. Uninstall the existing Thunderbolt bus driver, and then install the latest Thunderbolt bus driver.
(We got bus driver version 126.96.36.1995 working,. This is the latest one as of February 2018)
4. Change settings in the system BIOS to allocate enough PCI resources to the Thunderbolt bus.
....Boot into BIOS by pressing Delete key during boot
....Go to "Peripherals" > "Thunderbolt (TM) Configuration" > "ThunderBolt Detachable Graphics Support" > switch to "Enable"
....Increase the following settings to its maximum values:
........"Reserved Memory for Dgpu" > enter maximum allowed value, typically 299
........"Reserved PMemory for Dgpu" > enter maximum allowed value, typically 499
........"Reserved Memory" > enter maximum allowed value, typically 4096
........"Reserved Memory" > enter maximum allowed value, typically 4096
....Save settings and exit BIOS
||My display is not being detected on macOS.||Jun-21-21|
||My 4K display is connecting only at 30Hz. Why I can't set it to 60Hz?||Jun-21-21|
|Your display may not support 60Hz. Your display might require a firmware update to support 60Hz operation. Contact the maker of your display for details.|
Many early 4K displays use Multi-Stream Transport (MST) to achieve 4k @ 60Hz. Follow these steps to use the display's built-in controls to enable this feature:
Sharp PN-K321: Choose Menu > Setup > DisplayPort STREAM > MST > SET
ASUS PQ321Q: Choose OSD menu > Setup > DisplayPort Stream
Dell UP2414Q and UP3214Q: Choose Menu > Display Setting > DisplayPort 1.2 > Enable
Panasonic TC-L65WT600: Choose Menu > Display Port Settings > Stream Setting > Auto
Other DisplayPort displays: check with the display manufacturer for compatibility information.
Make sure the HDMI cable you are using is a Premium High-Speed HDMI Cable certified by HDMI.org.
If you are trying to connect at 4k@60Hz via HDMI 2.0, you may have to set the color depth to 8-bit at 4:4:4, 10-bit at 4:2:2, or 12-bit at 4:2:0, or you may exceed the HDMI 2.0 bandwidth. A few 4K TVs (2017 Element Fire TV and 2017 LeEco Super 4, for example) don't support 4K@60Hz@4:4:4 at all.
For connecting to a 4K TV, you may need make a custom color resolution. Set resolution to 3840x2160 at 60Hz and set Timing standard to CVT-RB (reduced blanking). Some TVs require you to turn on "UHD Color" or "Advanced" or "Enhanced" setting manually in the picture settings for the HDMI port.
||How to Solve the DP No Video / Wrong Resolution Issue with the Dell P2715Q / P2415Q Flat Panel Monitors||Jun-21-21|
||Will a Sonnet eGPU accelerate internal video on a Mac?||Jun-21-21|
||Does Final Cut Pro use the external GPU in a Breakaway Box, or Breakaway Puck, or DuoModo eGPU Module?||Jun-21-21|
|With macOS 10.14.6+, Final Cut Pro X 10.4.6+ automatically uses the GPU in the Breakaway Box, Breakaway Puck, or DuoModo eGPU Module is used to accelerate Final Cut Pro X.|
||Does the Breakaway Box or RX 560/570 Puck support the LG UltraFine 4k Display sold by Apple?||Jan-06-21|
|The DisplayPort output of a graphics card is not compatible with the Alt Mode DisplayPort input of the LG UltraFine 4K Display.|
The LG Ultrafine 4K Display can be connected to one of the Thunderbolt 3 USB-C ports. To give both the display and the Breakaway Box/Puck each maximum bandwidth, connect them to independent Thunderbolt 3 controllers, if possible.
The 13" Macbook Pro with Touchbar, 15" MacBook Pro, Mac mini, and iMac Pro have two independent Thunderbolt controllers. Connect the Display and the Breakaway Box/Puck to ports on different sides.
The 13" MacBook Pro without Touchbar and the iMac with Retina display and the have only one Thunderbolt controller. The LG Ultrafine 4K Display will reserve all the bandwidth it needs, and the Breakaway Box/Puck will be allocated the remaining bandwidth, which may affect performance of the Breakaway Box/Puck.
If you are using macOS 10.14.4+, you can accelerate applications and games with the eGPU if they support GPU acceleration...
Select the app in Finder
Select Prefer External GPU
Professional applications that use an external GPU generally may have a preference selection inside the app to select the external GPU.
||I purchased a Breakaway Box bundled with a Radeon GPU card and now I need warranty service on the GPU card.||Sep-20-19|
||I'm connecting from a DVI (or sometimes DP) port on my GPU Card--via an adapter cable--to an HDMI port on my monitor and the display looks magenta.||Jun-21-21|
||How do I extend the length of a DisplayPort cable?||Jun-21-21|
||I connected my monitor to the Breakaway Box, Breakaway Puck, or DuoModo eGPU Module on my 2018 or newer Mac mini, but it boots with a black screen.||Jun-21-21|
||I'm trying to use four HDMI monitors by adding DP-to-HDMI adapters, but it doesn't work.||Jun-21-21|
|Use at least one active DP-to-HDMI adapter.|
Display Port signal is not compatible with HDMI.
However, on most modern GPU cards, the DisplayPort output is a Dual mode DisplayPort (DP++), which has the ability to recognize and adjust the signal to HDMI when a passive DP-to-HDMI adapter cable is connected, but only up to a point. If the HDMI monitors you are trying to connect are identical (use identical video signal timings), then you should be able to use passive adapters for all. However, if the monitors are different, then there may be a limit of two special clocks to drive passive DP to HDMI adapters; ergo only two HDMI monitors may be supported with passive adapters; the third and subsequent monitor would need to be native DisplayPort or would need to use an active DP-to-HDMI adapter.
Older generation GPU cards require the use of active DP-to-HDMI adapters on every DP port.
||I'm trying to use an additional HDMI monitor by adding a DP-to-HDMI adapter, but it doesn't work.||Jun-21-21|
||Do not disconnect or power off you eGPU during sleep or your Mac will crash.||Apr-20-21|
||I upgraded to macOS 12.4 and my Vega 56 is no longer seen by macOS.||Nov-25-22|
||My computer will randomly freeze||Feb-25-23|